Creating a digitally vigilant workforce

Everyone and every company faces threats from cyberattack. Firewalls, IT systems and software can be in place, but it is still poor individual digital behaviors that can make an organization vulnerable.

At The Fifth Business, an ERM Group company, we focus on the people part of digital security by helping our clients create a digitally vigilant workforce. We believe that reducing the risk of cyberattacks and protecting digital information starts with behavioral change and education among all employees.

One example where we made measurable improvements was in a recent project introduced to mitigate the risks associated with cyberthreats. Key to this strategy was making sure staff and contractors understand, appreciate and then follow good digital security behaviors.

We developed a comprehensive engagement and blended learning plan, which included both baseline training for everyone in the business and targeted training for five "at risk" communities. Training was delivered using a variety of formats including a series of interactive e-learning programs, face-to-face workshops for a select group of people and town halls, resulting in a cost-effective approach for our client.

The result was a dramatic drop in the number of issues associated with phishing and ultimately, a more secure digital environment. The Fifth Business successfully educated employees on six digital security themes, equipping the client's workforce with advanced digital security awareness and facilitating a strong and inclusive culture of learning. We reached more than 12,000 people, spanning 10 functions in 15 regions around the world. In one 12-month period, the percentage of users falling victim to phishing decreased by 11% after our Spot the Phish e-learning training.